Return and Refund Policy
All unused products purchased from this website come with a 30-day money back guarantee from the date of purchase. Sale items marked with a discount of 50% or greater are final sale and cannot be returned or exchanged.
Please kindly make sure the products are:
- In resellable condition
- Includes all original and undamaged packaging
Note, if you purchased your products at a retail location or e-retailer, your return must be processed directly through the retailer. All items must be returned in the condition you received them in.
For all returns please click here to access the Return Portal
Please include your original order number and use the same email address as when you placed the order.
We recommend you ship the package with a carrier who is capable of providing tracking information; Dahlgren is not responsible for lost packages.
As soon as your item is received, your card will be credited for the price of the product; this credit will not include shipping charges.
*Credit card companies differ in the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.
Depending on volume, return/exchange turnover time can take between 2-4 weeks.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.